The decision
Describe the verified consultation pathway and distinguish administrative booking from an individual clinical decision. Have the relevant service owner approve the explanation.
Rehearse this before accepting the change
Read the page as someone booking for the first time and identify any sentence implying a predetermined clinical outcome. Revise it with the responsible reviewer.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track questions arising from confusion between consultation booking and treatment availability.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.
Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore marketing & search services or discuss your project.