The decision
Maintain an inventory of places where service facts appear and trigger a coordinated review when those facts change.
Rehearse this before accepting the change
Change a fictional service detail in the source record and trace its correction through the website, document and scheduled content.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure the time needed to update all affected assets after a verified service change.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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