The decision
Review factual statements, promises and sources before refining tone. Fluency should not replace a check against the organisation's current approved information.
Rehearse this before accepting the change
Insert a fictional unsupported claim into a test draft and check whether review catches it.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track factual corrections required before release.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
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