The decision
Measure the complete task, including preparation, review and rework. Compare similar communication types and record quality issues rather than counting output volume alone.
Rehearse this before accepting the change
Compare fictional or authorised sample tasks with and without assistance.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure accepted output time and correction burden together.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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