Marketing & search · Planning worksheet

Healthcare campaign landing pages: handle expired offers

Illustrative situation

A time-limited campaign ends, but saved links and old emails still send visitors to a page inviting enquiries for an unavailable offer.

The decision

Define an expiry owner and a useful post-campaign destination before launch. Preserve context for returning visitors instead of leaving an unexplained dead end.

Rehearse this before accepting the change

Open a saved campaign link after the planned expiry and check that it explains the current options without implying the old offer remains available.

Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.

Choose a useful measure

Count expired campaign pages still presenting unavailable offers during scheduled reviews.

Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.

Your planning worksheet

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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