The decision
Treat confirmation and team receipt as part of the same journey. Explain the next step without claiming receipt until the submission has actually succeeded.
Rehearse this before accepting the change
Simulate success, network failure and a repeated click in an authorised test environment. Confirm each state avoids misleading the visitor about receipt.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure duplicate submissions and enquiries asking whether an earlier message was received.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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