The decision
Create one maintained visit information page that supports the actual booking process. Keep logistical guidance separate from individual assessment information.
Rehearse this before accepting the change
Use the page to plan a fictional visit from confirmation to arrival, checking that each logistical question has a clear answer or contact route.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track repeated logistical questions received after a visit is booked.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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