The decision
Describe the measurement period, source and relevant concurrent changes. Distinguish a documented association from a causal conclusion the evidence cannot establish.
Rehearse this before accepting the change
Give the draft and evidence summary to a reviewer and ask what causal claim they understand it to make. Revise if that exceeds the evidence.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count material measurement qualifications retained in the published case study.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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