Websites & patient experience · Planning worksheet

Clinician profiles: connect people to services

Illustrative situation

Visitors read a clinician biography but cannot identify which appointments that person currently provides.

The decision

Connect the profile to current service and location information. Keep the description useful to a prospective patient rather than reproducing an undifferentiated professional CV.

Rehearse this before accepting the change

Follow a profile's booking link; verify it relates to that clinician's actual service.

Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.

Choose a useful measure

Count profile links that lead to unsuitable booking choices.

Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Your planning worksheet

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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