The decision
Add practical arrival information based on the actual site. Keep it clear which details are verified and provide a contact route where access arrangements need discussion.
Rehearse this before accepting the change
Ask an unfamiliar visitor to explain how they would reach reception.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track repeated arrival-related calls.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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