The decision
Coordinate the public information, booking availability and alternative contact route. State only confirmed arrangements and assign someone to restore or revise the information when the situation changes.
Rehearse this before accepting the change
Try to book at the paused location in staging.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track active links that contradict the current location notice.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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