The decision
Map each changed address to the most relevant genuine destination. Ask the supplier to test the mapping rather than redirecting unrelated pages indiscriminately to the homepage.
Rehearse this before accepting the change
Open representative old links after staging deployment.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count valuable old routes returning errors or irrelevant destinations.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.



Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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