The decision
Create a content and route inventory before designing replacements. Record the purpose, owner and planned treatment of each important page so useful material is not lost by accident.
Rehearse this before accepting the change
Select several old bookmarks and trace their planned destination.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Count routes without an agreed redesign treatment.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.



Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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