The decision
Translate broad principles into examples of real communications. Show how the organisation explains uncertainty, gives instructions and responds when something goes wrong.
Rehearse this before accepting the change
Ask two writers to revise the same fictional message using the guide.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Review inconsistencies that the examples fail to resolve.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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