The decision
Keep necessary terminology and explain it in context. Ask accountable subject experts to preserve meaning while the content team makes the task and next step understandable.
Rehearse this before accepting the change
Ask a nontechnical reader to describe the next step after reading.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Track questions caused by unexplained terminology.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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