The decision
Organise the document around reader tasks and provide navigation appropriate to its format. Consider whether shorter web content would serve some information better.
Rehearse this before accepting the change
Ask a reader to move between two related sections in the final file.
Use fictional examples and an authorised test environment. Record what happened, the evidence you inspected and any issue that still needs a responsible owner.
Choose a useful measure
Measure failed attempts to locate important information.
Agree the definition and baseline with the team doing the work. Review the result over a comparable period and note other changes that could affect it.
Your planning worksheet
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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