Support & operations · Website help · Recovery drills

A backup exists but cannot be restored by the replacement supplier

The organisation receives a backup file, but the incoming maintainer cannot identify its format or required tooling.

What to change

Ask for a demonstrated recovery path, not just possession of an archive. The handover should explain the backup's scope, required software, dependencies and any missing configuration without exposing secrets unnecessarily. Have an authorised maintainer who did not create the backup restore it in an isolated environment. Their questions reveal undocumented assumptions. Acceptance should include a usable sample of public routes and assets, showing that the file is operationally meaningful.

A worked example

Illustrative example

Illustrative test: The replacement maintainer restores a sample without borrowing the creator's personal machine.

How to check the result

The backup has a reproducible restoration route and known limitations.

A mistake to avoid

A successfully downloaded archive is not proof of recoverability.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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