Support & operations · Website help · Recovery drills

The available rollback target contains an old defect

The team chooses the immediately previous deployment even though that version was never confirmed healthy.

What to change

Select a known acceptable target based on evidence, not proximity in deployment history. Ask the release owner which version passed the required public checks and whether later operational dependencies remain compatible with it. Rehearse against that version before an emergency where possible. Record any trade-offs, such as losing a recent benign change, so the organisation can make an informed restoration decision rather than assuming every earlier version is safe to restore.

A worked example

Illustrative example

Illustrative test: A candidate version that predates a confirmed defect is compared with the immediate predecessor.

How to check the result

The chosen target has a justified health and compatibility record.

A mistake to avoid

Older does not automatically mean more reliable.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

Turn the brief into a working service

Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.

Explore support & operations services or discuss your project.

Try the free Healthcare Digital Planner to find your starting priority.