Support & operations · Website help · Monitoring and incident triage

A monitor reports success after following an unexpected redirect

A broken guide redirects to the homepage, and the monitoring service treats the final successful response as healthy.

What to change

Define whether the check should accept redirects and which final destination is legitimate. Ask the supplier to show the full route used by the probe, then add an assertion that reflects the actual task. A broad availability check may intentionally follow redirects, but a specific guide check should detect when the expected resource disappears. Use a safe test route to verify that a plausible-looking fallback cannot silently satisfy the narrower requirement.

A worked example

Illustrative example

Illustrative test: A sample guide redirected home fails the guide-specific check while the homepage check remains healthy.

How to check the result

The alert reflects the missing intended resource rather than generic website availability.

A mistake to avoid

Accepting any successful final page can conceal routing regressions.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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