What to change
Choose monitoring checks that represent the components the practice depends on. A homepage probe establishes a narrow fact; it does not cover downloads stored elsewhere or deep routes with different handling. Add a targeted check for the important file and confirm what counts as success, including the expected document type where useful. Rehearse the failure safely so the team sees which alert identifies the missing component and who receives it.
A worked example
Illustrative example
Illustrative test: The homepage remains healthy while the missing sample download triggers its own finding.
How to check the result
The monitor distinguishes the file failure from overall site availability.
A mistake to avoid
A successful status can still return an error document instead of the expected file.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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