Support & operations · Website help · Monitoring and incident triage

Uptime monitoring passes while a key download fails

The monitor checks only the homepage response, so an important public document can disappear without an alert.

What to change

Choose monitoring checks that represent the components the practice depends on. A homepage probe establishes a narrow fact; it does not cover downloads stored elsewhere or deep routes with different handling. Add a targeted check for the important file and confirm what counts as success, including the expected document type where useful. Rehearse the failure safely so the team sees which alert identifies the missing component and who receives it.

A worked example

Illustrative example

Illustrative test: The homepage remains healthy while the missing sample download triggers its own finding.

How to check the result

The monitor distinguishes the file failure from overall site availability.

A mistake to avoid

A successful status can still return an error document instead of the expected file.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website maintenance with infrastructure, a status panel, tools and an operational checklist.
Monitor the useful journey, not just whether a server responds.
Healthcare backup and recovery illustrated by storage copies, an archive folder and a restoration route.
Test whether a backup can restore a usable service.
Healthcare digital support handover with an inventory, key, incident timeline and dependency map.
Keep responsibilities and recovery instructions available.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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