Make leaving an unfinished form a deliberate choice

What to change

Request a clear cancellation interaction proportionate to the amount of unsaved work, with understandable choices to continue editing or leave.

A worked example

Illustrative example

A visitor halfway through a long request sees options to Continue editing or Discard this request. Continuing restores the exact section they were using.

How to check the result

Accept when both choices behave as described and accidental activation does not silently destroy substantial unfinished work.

A mistake to avoid

Do not display a disruptive warning on every ordinary page change if no meaningful unsaved work exists.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordStart a form, enter fictional details and activate Cancel. Check whether the explanation states what will happen to the current work before any irreversible discard.Choose to keep editing. Confirm the visitor returns to the same useful position with their answers intact and no hidden cancellation state.Repeat and deliberately leave. Ask the supplier to show the destination and verify that any later return has an honest new or resumed state.

Evidence, open questions and decisionsNext action and responsible role

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.