Make newly revealed form questions easy to find

What to change

Agree where conditional questions appear, how their appearance is made understandable, and which answers are retained if the visitor changes the triggering choice.

A worked example

Illustrative example

Selecting Telephone reveals a number field directly after the preference choice. Selecting Email removes the telephone requirement and makes the email question the relevant next step.

How to check the result

Accept when revealed questions are discoverable, their requirements match the current choice, and hidden information cannot silently change the submitted request.

A mistake to avoid

An animation can draw visual attention but does not by itself communicate the new question to assistive technology.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordSelect each option that reveals extra fields and observe where they appear. The next logical interaction should reach the newly relevant question without a surprising jump.Change the triggering answer after filling the revealed section. Ask the supplier to demonstrate whether hidden values are cleared, ignored or retained, and why.Submit once with a newly required field empty. Confirm its error is discoverable and directs the visitor to the visible question rather than an inaccessible hidden control.

Evidence, open questions and decisionsNext action and responsible role

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