Describe an employer-funded appointment route

What to change

Give employer-funded visitors a clear route that explains the administrative requirement without publishing confidential employer terms. Check the instructions with whoever manages those bookings.

A worked example

Illustrative example

An assessment provider explains that staff using an employer arrangement should follow the invitation they received. Its public page offers help locating the correct route instead of asking them to purchase another appointment.

How to check the result

An employee can identify their booking path without seeing commercial arrangements unrelated to their request.

A mistake to avoid

Do not assume every visitor employed by a named organisation is automatically eligible for the same funded service.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordState whether the employee needs an invitation, reference or contact with their employer first.Explain whether they should use the public booking system or a separate arrangement.Provide a contact route for people who cannot find their invitation or recognise the employer name shown.

Evidence, open questions and decisionsNext action and responsible role

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