What to change
Describe the verified joining process and the help route for practical connection questions. Keep platform instructions focused on what the patient needs to do for this appointment.
A worked example
Illustrative example
A remote appointment page says the practice sends joining details with the confirmation and explains how to ask for help if they are not received. It does not assume every patient already uses the platform.
How to check the result
Someone can prepare for the connection step without confusing the consultation with an ordinary telephone call.
A mistake to avoid
Do not promise compatibility with every device or browser unless the platform's supported requirements have been verified.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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