What to change
Explain the final confirmation signal in the words the actual booking process uses. Review the complete route and distinguish reservation, payment and final confirmation where they differ.
A worked example
Illustrative example
An illustrative page says a chosen slot is confirmed when the provider displays the appointment reference and sends the booking details. It explains how to contact the practice if the visitor is unsure.
How to check the result
A visitor can tell the difference between selecting a time and completing a booking.
A mistake to avoid
Do not assert that an email always arrives immediately if the provider only confirms the appointment on screen or delivery can be delayed.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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