Websites & patient experience · Website help · Documents and embedded tasks

Give embedded tasks an understandable identity

Several embedded frames can appear as unnamed regions to assistive technology. Visitors cannot distinguish a booking widget from a map or document viewer before entering its controls.

What to change

Ask the supplier to provide a useful identity for each meaningful embed and verify that its content matches that identity.

A worked example

Illustrative example

A visitor can recognise Appointment request form as the embedded task and distinguish it from the separate Location map farther down the page.

How to check the result

Accept when each meaningful embed has an accurate, distinguishable name and a usable relationship with its surrounding page context.

A mistake to avoid

A useful frame title cannot repair inaccessible controls inside the embed; both the container and its actual interaction need review.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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