What to change
State what is available now and what remains unconfirmed. Offer an interest or information route only if the practice can manage it and explain what submitting it means.
A worked example
Illustrative example
A practice describes a forthcoming appointment type and lets visitors request information through a managed contact route. It does not show invented availability or imply that submitting the request secures a place.
How to check the result
The page creates a clear expectation about the current stage of the service.
A mistake to avoid
Do not invent a launch date, price or guaranteed priority simply to make an announcement feel more complete.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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