Explain a service that is temporarily not taking enquiries

What to change

Explain the present booking position and the actual route available to visitors. Keep existing-patient instructions separate from the status of new enquiries.

A worked example

Illustrative example

A practice temporarily stops accepting new assessment enquiries but continues arranged reviews. The service page explains the two situations and directs existing patients to the appointment team.

How to check the result

Readers can understand whether the pause affects their task and find an appropriate next step.

A mistake to avoid

Do not present an interest form as a waiting list with guaranteed future access unless the practice genuinely operates that arrangement.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordConfirm whether the pause affects new requests, existing bookings or both.Replace the usual enquiry invitation with a truthful explanation of what people can do now.Check profiles and summaries that still promote the paused route.

Evidence, open questions and decisionsNext action and responsible role

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