What to change
Explain that the team needs to confirm the complete alternative appointment. Make the relevant details visible without presenting branch changes as a simple address edit.
A worked example
Illustrative example
A patient requests a move from Riverside to Harbour. Reception discusses the available appointment there, then sends a confirmation naming the branch and practitioner rather than merely replacing the address in an old message.
How to check the result
The patient can see the full arrangement they are accepting at the other location.
A mistake to avoid
Do not promise an identical appointment at another branch just because the practice offers the same broad service there.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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