What to change
Provide a concise website-information feedback route that asks for the page and the apparent error. Explain that it is not the route for an appointment or urgent clinical question.
A worked example
Illustrative example
A visitor can report that the location page names an entrance no longer in use. The form asks which page they viewed and what needs checking, rather than requesting patient identifiers.
How to check the result
The practice receives enough context to investigate a content problem without confusing it with a care enquiry.
A mistake to avoid
Do not tell people a correction is confirmed until the responsible person has checked the underlying fact.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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