What to change
Describe the practice's actual process for discussing interpretation. Confirm the responsible contact and what must be arranged before booking or attendance without promising unavailable support.
A worked example
Illustrative example
A translated service page includes a route to ask about interpreter arrangements. It explicitly explains that choosing the page language does not by itself arrange an interpreter for an appointment.
How to check the result
A visitor knows how to request support and can distinguish website translation from appointment arrangements.
A mistake to avoid
Do not substitute a staff member's language list or a general machine-translation option for a confirmed interpretation service.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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