What to change
Route appointment-specific preparation questions to the approved information for that service. Editors should clarify the location of instructions rather than inventing advice about clinical requirements.
A worked example
Illustrative example
A practice page directs patients to the preparation information supplied with their specific appointment and provides reception contact for missing instructions. It does not reuse a clothing recommendation across unrelated services.
How to check the result
A patient can find or request the right information without treating general website copy as personalised preparation advice.
A mistake to avoid
Do not turn an answer given for one person's appointment into a universal rule for all patients.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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