Explain requests made on behalf of a child

What to change

Use wording that distinguishes the person attending from the person making contact. Agree the administrative information with the team and leave consent decisions to the practice's approved process.

A worked example

Illustrative example

A paediatric service enquiry asks who the appointment is for, then who the team should contact about arrangements. It avoids using your details as a heading over fields that mix the child and adult.

How to check the result

A parent can complete the enquiry without guessing whose telephone number or name belongs in each place.

A mistake to avoid

Do not treat submitting an enquiry as proof that every authority or consent requirement for later care has been met.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordIdentify which questions concern the prospective patient and which concern the contact person.Explain how to ask about the relevant age group before selecting an appointment.State how the practice will discuss any further requirements through its normal booking process.

Evidence, open questions and decisionsNext action and responsible role

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