What to change
Clarify the purpose of the appointment information and which formats the practice accepts. Confirm the instruction with reception before removing or adding a printing requirement.
A worked example
Illustrative example
A practice tells patients they may have their confirmation available on a phone where reception only needs the booking reference. A separate document that genuinely requires another format is described specifically.
How to check the result
Patients can prepare the required information without unnecessary printing or an unsupported assumption that digital display is always accepted.
A mistake to avoid
Do not treat every attached document as something patients must print simply because it was originally designed as a letter.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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