Preserve the existing attachment when file selection is cancelled

What to change

Ask the supplier to make picker cancellation leave the current selection unchanged unless the visitor deliberately removes it.

A worked example

Illustrative example

A visitor considers replacing a document, opens the picker and decides against it. The previously selected document remains ready on the form.

How to check the result

Accept when cancelling a selection dialog is a neutral action and any actual removal requires a clear, deliberate choice.

A mistake to avoid

Showing the old filename after cancellation is insufficient if the underlying file reference was silently cleared by the interaction.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordChoose a harmless test file, reopen the picker and cancel without selecting anything. Compare the attachment name and state before and after.Repeat on desktop and a phone, where cancellation controls differ. Ask the supplier to demonstrate that no empty selection is treated as a replacement.Continue to review and inspect the attachment list. The visible file and the actual test submission should agree after the cancelled picker interaction.

Evidence, open questions and decisionsNext action and responsible role

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