Keep actions stable while the display font loads

What to change

Ask the supplier to keep text and controls usable before and after the site's chosen font becomes available.

A worked example

Illustrative example

A service heading changes typeface without pushing its booking link beneath the visitor's finger or making a previously visible instruction disappear.

How to check the result

Accept when delayed or failed font loading preserves readable content and avoids material movement of controls during ordinary use.

A mistake to avoid

A fast local preview often reuses cached fonts and cannot reveal the first-visit behaviour that needs checking.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordLoad a representative page with an empty cache on a slower connection. Watch headings, cards and the first actionable controls as text changes appearance.Try selecting a visible control during the transition in a test session. Record any movement that places a different action under the pointer.Ask the supplier to demonstrate the fallback font and the result when the preferred font never loads. The content should remain readable and complete.

Evidence, open questions and decisionsNext action and responsible role

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.