Websites & patient experience · Website help · Zoom and typography

Keep form actions reachable at enlarged zoom

A form's buttons can sit inside a fixed-height panel that becomes too short when text enlarges. Visitors can read the questions but cannot reach Continue or Cancel.

What to change

Ask the supplier to let the form expand or scroll in a clear way that keeps every action reachable.

A worked example

Illustrative example

A contact panel grows when its labels and instructions wrap. The visitor can still reach Send enquiry after correcting a displayed field error.

How to check the result

Accept when all information and actions remain available at the agreed enlarged settings without a hidden or unreachable lower edge.

A mistake to avoid

Reducing text size inside the panel to make it fit defeats the visitor's reason for enlarging the page.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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