Websites & patient experience · Website help · Colour and visual states

Keep text links distinguishable inside paragraphs

Links styled exactly like surrounding text may be discoverable only by hovering. Visitors reading on touch screens or with reduced colour perception can miss an available next step.

What to change

Ask for a consistent link treatment that makes linked text identifiable during ordinary reading, before interaction.

A worked example

Illustrative example

A directions paragraph includes an underlined transport-information link that is recognisable before tapping, while surrounding important words remain ordinary non-link emphasis.

How to check the result

Accept when links are distinguishable, readable and visibly focused across the actual content backgrounds used by the site.

A mistake to avoid

Colour alone can leave readers guessing which highlighted words are links and which merely belong to the brand styling.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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