What to change
Ask for button layouts that accommodate realistic label length without shrinking the text or losing the interactive boundary.
A worked example
Illustrative example
The label Continue to contact details wraps onto two lines on a small screen, while the complete action and its focus outline remain visible.
How to check the result
Accept when action wording stays complete and readable across supported layouts, with enough separation from neighbouring controls.
A mistake to avoid
Shortening a meaningful action to a vague word solely to fit the design can make the interface harder to understand.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.