Websites & patient experience · Website help · Zoom and typography

Allow long button labels to remain readable

A button with a fixed height may clip its wording when labels wrap. Visitors see only part of an action and cannot confidently distinguish it from adjacent choices.

What to change

Ask for button layouts that accommodate realistic label length without shrinking the text or losing the interactive boundary.

A worked example

Illustrative example

The label Continue to contact details wraps onto two lines on a small screen, while the complete action and its focus outline remain visible.

How to check the result

Accept when action wording stays complete and readable across supported layouts, with enough separation from neighbouring controls.

A mistake to avoid

Shortening a meaningful action to a vague word solely to fit the design can make the interface harder to understand.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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