Show a useful mobile keyboard for each input

What to change

Ask the supplier to choose input behaviour that supports the complete range of accepted answers, not just the most common example.

A worked example

Illustrative example

The email field makes the at-sign easy to reach, while the telephone field still permits the plus sign needed for an accepted international number.

How to check the result

Accept when keyboard choices reduce effort and every accepted format remains enterable and editable on the supported devices.

A mistake to avoid

Selecting a numeric field merely because most values contain digits can remove leading zeros or forbid meaningful non-numeric characters.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordOn a real phone, focus email, telephone, name and reference fields. Compare the offered keys with the characters each field actually accepts.Type and paste representative fictional answers, including punctuation and prefixes. Check automatic capitalisation or correction does not alter important identifiers.Ask the supplier to test another supported mobile browser. A keyboard hint should improve entry without enforcing an incompatible data restriction.

Evidence, open questions and decisionsNext action and responsible role

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