Explain when an enquiry cannot be sent offline

What to change

Ask for a clear, accurate response when submission cannot begin or complete because the device is offline.

A worked example

Illustrative example

An offline visitor is told the enquiry has not been sent and can retain the visible draft while reconnecting before trying again.

How to check the result

Accept when the visitor understands the submission state and can recover without losing valid work or being misled by a success-looking message.

A mistake to avoid

The browser's connectivity indicator alone does not prove whether a particular request reached its destination before the connection was lost.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordFill a test form with fictional details, disconnect the device and activate Send. Observe the feedback, retained answers and availability of other controls.Ask the supplier to demonstrate the distinction between a known unsent request and a request whose outcome cannot yet be established.Restore connectivity and follow the offered recovery route. Check that the interface uses the current answers and produces a single understandable confirmation.

Evidence, open questions and decisionsNext action and responsible role

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