What to change
Ask for a reading layout that uses wide screens without forcing ordinary prose into an excessively broad column.
A worked example
Illustrative example
A service explanation occupies a comfortable central reading column on a wide monitor, with related links beside it rather than stretching every sentence edge to edge.
How to check the result
Accept when paragraphs remain easy to track across representative widths and enlarged settings without sacrificing access to surrounding controls.
A mistake to avoid
Choosing a fixed narrow width can create wasted space or new overflow problems when the visitor increases text size.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.



Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
Turn the brief into a working service
Kay & Co. can help you scope the work, design the experience and deliver the right solution for your organisation.
Explore websites & patient experience services or discuss your project.
Try the free Healthcare Digital Planner to find your starting priority.