Websites & patient experience · Website help · Form labels and input

Allow pasted information in ordinary form fields

Blocking paste can make visitors retype long email addresses or reference strings, introducing mistakes and excluding some assistive workflows. The restriction may offer no useful protection for the task.

What to change

Ask the supplier to allow paste wherever the visitor is simply entering information, unless a specific reviewed requirement explains a different approach.

A worked example

Illustrative example

A visitor pastes a long referral reference from a message and corrects one character. The field does not clear itself or demand manual re-entry.

How to check the result

Accept when ordinary clipboard entry works and any cleanup preserves the meaningful content, with validation explained at the affected field.

A mistake to avoid

Do not use the ability to paste as a substitute for clear review of an address or other consequential detail.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.

Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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