What to change
A directory and a sitemap serve different purposes, but unexplained route differences can expose publication mistakes. Ask for the specific addresses present in only one set, not just two totals. Review each mismatch with the content owner and classify it as an intended exclusion, a missing reference or an obsolete entry. Equal counts are not sufficient evidence because one missing article can be concealed by one unintended extra.
A worked example
Illustrative example
Illustrative test: Choose one article present only in the directory and trace its publication status.
How to check the result
Every difference has a documented explanation or a corrected source rule.
A mistake to avoid
Equal totals can still hide different missing and extra pages.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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