Explain a page transition that has not finished

What to change

Ask the supplier to acknowledge pending navigation and keep the eventual destination aligned with the visitor's latest deliberate action.

A worked example

Illustrative example

A visitor opens Contact while a previous service-page request is still pending. The final displayed page matches the latest choice and shows a clear identity.

How to check the result

Accept when waiting, completion and failure are distinguishable, with no late response unexpectedly replacing the destination the visitor most recently requested.

A mistake to avoid

A full-screen spinner can acknowledge activity while preventing a useful change of mind; choose feedback proportionate to the actual transition.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to recordOn a slower test connection, follow an internal link and observe the interval before the new page appears. Check whether progress is understandable.Choose another destination while the first is pending if the interface permits it. Ask the supplier to demonstrate which action takes precedence and how obsolete responses are handled.Force a navigation failure and inspect recovery. The old page should remain usable or provide an honest explanation rather than a blank permanent transition.

Evidence, open questions and decisionsNext action and responsible role

Entries stay in this page and are not submitted to Kay & Co. Download your notes before leaving; the page does not save them.