Websites & patient experience · Website help · Zoom and typography

Check image-backed text across all image crops

Text placed over a photograph may be readable in one desktop crop and disappear against a bright area on a phone. The image changes the effective background behind the words.

What to change

Ask the supplier to make overlay text readable across responsive crops and loading states, not just the approved desktop screenshot.

A worked example

Illustrative example

A branch heading remains readable when the mobile crop places it over a pale wall, because its background treatment supports the text consistently.

How to check the result

Accept when every supported crop and image-loading state preserves the heading and its associated action controls.

A mistake to avoid

Adding a shadow to the letters may look stronger while leaving large portions of the text difficult to distinguish.

Your action checklist

Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.

Decisions to record

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Healthcare website design showing connected desktop and mobile service and enquiry layouts.
Make the service and next step clear on every screen.
Healthcare website accessibility illustrated by a focus outline, keyboard key, contrast samples and form.
Review keyboard access, contrast and understandable form fields.
Healthcare website testing with desktop and mobile forms, a checklist and success and error states.
Check complete journeys and explain failures clearly.

Further reading

These primary sources provide additional context for the project decisions above.

Related decisions

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