What to change
The two articles may share a category while answering different practical questions. Ask the content owner to confirm that distinction, then correct the shared configuration that copied one preferred address into both pages. Validate their final output as a pair. The evidence should connect each distinct question to its own approved route, rather than assuming that similar terminology justifies treating the articles as interchangeable copies.
A worked example
Illustrative example
Illustrative test: Use two neighbouring guides with clearly different failure scenarios as the sample.
How to check the result
Each distinct task has its intended canonical and the copied configuration is corrected.
A mistake to avoid
Similar category labels do not make two useful guides duplicates.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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