What to change
Ask for rejection feedback that identifies the affected file and restores a usable replacement route.
A worked example
Illustrative example
An oversized attachment receives a file-specific explanation while Choose another file stays available. A smaller valid document can replace it without restarting the enquiry.
How to check the result
Accept when a rejected file has an understandable recovery action and replacement produces an accurate, unambiguous attachment list.
A mistake to avoid
A generic red Upload failed message does not tell the visitor whether changing the file could resolve the problem.
Your action checklist
Use these checks to prepare a discussion with your team or supplier. Tick a check when you have recorded the decision or evidence, rather than when a feature has simply been promised.
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Further reading
These primary sources provide additional context for the project decisions above.
Related decisions
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