Choose the first problem to solve
Start with one consultation, investigation or clinic service that has capacity. The right first task depends on where the appointment enquiry breaks down.
- The service is hard to find: review its search queries, indexing and location information. Agree which existing page should answer the search before commissioning more copy.
- Reception keeps explaining the same exclusions: improve the referral, age, fee and appointment details. More visitors will not fix a misleading service description.
- Enquiries reach the wrong team or booking screen: check the destination, required steps and confirmation message with reception and your website supplier.
Bring the page URL, the appointment you can offer, its location and two recurring questions. We use these to define a first scope you can assess; a wider practice programme can follow if the evidence supports it.


