Follow one service page from brief to handover
Start with a service you can provide and an enquiry you want the page to support. For example, the useful next step may be a consultation request, a care enquiry or a referral. We use that purpose to agree what the page needs to explain and which website problems need attention.
Agree the change and the people involved
The brief identifies the page, the problem, the proposed work and who will carry it out. If a form, booking service or website system belongs to another supplier, that dependency needs to be clear. See the SEO service deliverables for the work that can form the scope.
Review the information before it goes live
Your team receives proposed wording and the facts that need confirmation. Kay & Co. is doctor-led, but that does not replace the appropriate reviewer for a particular medical statement. Practical facts matter too: a clear page is still wrong if it gives outdated fees, availability or contact details.
Publish, check and record
For changes included in our delivery scope, agree the approved version, publication responsibility and completion checks. These may include the page on a phone, links to related services and the enquiry route. The handover should identify what changed, what was checked and any outstanding decisions.
Review what happened afterwards
A published page proves delivery, not an increase in suitable enquiries. Review the available search evidence alongside the enquiries your team can account for. The next decision may be another page improvement, a better contact route or a pause while the practice resolves an operational problem.

